Find out everything you need to know before travelling to a foreign country for your medical treatment. Columbia Asia beleives in transparency of medical treatments and services. Read below to understand how to plan a hassle free medical travel.

How are international patients received at the hospital?

STEP 1- Case manager meets and greets the patient at the Airport and escorts the patient either to the Hospital or Guest house

STEP 2 - Patient arrives at the hospital and is admitted

STEP 3 - The hospital arranges for the Foreigners Registration of the patient at the local authority (FRRO)

STEP 4 - Patient undergoes initial evaluation, consults the treating doctor and is given the detailed plan of treatment

STEP 5 - Patient undergoes treatment/surgery

STEP 6 - Patient settles the bills before being discharged and is either shifted to the Guest house or escorted to the Airport

STEP 7- Post-discharge follow up is done by the medical coordinator via e-mail, teleconference or videoconference

Answering the medical queries for international patients

STEP 1 - Columbia Asia receives the medical reports of the patient interested in seeking a medical opinion

STEP 2 - Medical coordinator, assigned by Columbia Asia consults the treating doctor and takes the medical opinion on the following lines

  • Diagnosis
  • Treatment plan
  • Length of stay
  • Estimated cost of treatment
  • Post discharge care

STEP 3 - If required, the hospital will arrange a videoconference or teleconference with the treating doctor

STEP 4 - Patient confirms to avail treatment at Columbia Asia

STEP 5 - Columbia Asia sends Visa Facilitation Letter to the concerned Indian High Commission in the patient’s native country and to the patient for visa formalities

STEP 6 - Patient confirms arrival date and time to the International Patient Helpdesk. Case manager sends a letter confirming an appointment, books the room and schedules the appointment with the doctor

How to choose the right hospital for your overseas medical treatment?

Does your hospital have any accreditation?
Columbia Asia has an unwavering focus toward quality accreditations and patient safety. Columbia Asia Referral Hospital Yeshwanthpur (Bangalore), Columbia Asia Hospital Hebbal (Bangalore), and Columbia Asia Hospital Palam Vihar (Delhi NCR) are accredited by the National Accreditation Board of Hospitals & Healthcare Providers (NABH) and International Society of Quality Assurance (ISQUA). We aim towards achieving similar accreditations for all our hospitals across India.

Are your doctors U.S. or U.K. board certified?
We have committed and full-time association with internationally trained and experienced consultants, many of whom are certified in the U.S. or U.K. These consultants bring with them not only years of experience with international healthcare institutions but also ensure the highest quality of treatment for patients.

What language does the staff speak in your hospital?
All our staff speak fluent English. A language interpreter can be arranged for you in case you wish to converse in any other language. We have interpreters for Arabic, Russian, Bangla and French languages

What documents should I carry with me while coming for treatment?
You must bring your “Fit to Fly” certificate (if medically warranted). Also bring originals of all your recent medical reports, referral notes from your local doctor and the medicines that you are currently taking.

Can I contact your doctors directly to take an opinion?
Yes, you may contact the doctor through our dedicated International Patient Helpdesk. They will schedule your consultation with the doctor via teleconference or videoconference.

Is your hospital nominated by international insurance companies for the treatment of their members?
Yes, we are nominated by all the major insurance companies. If you are a member of any of the below-listed insurance companies, you may avail member benefits, subject to necessary approval

  • Vanbreda International
  • GMC Services
  • AXA Assistance
  • Aetna Global Services
  • BUPA International

Will I be received at the airport by the hospital?
Yes, you will be received by your Case Manager, who will escort you to the hospital or to the guest house. You will be sent an appointment letter before you embark for your treatment. This appointment letter will provide a detailed schedule of your appointments in the hospital and your expected stay with us.

How much money should I carry for my treatment?
Before you arrive for your treatment, you will be sent detailed information about the estimated cost of your treatment. After your initial evaluation at the hospital and as per the recommended line of treatment, the cost may sometimes vary. In such cases, you will be counselled by our finance team before we start your treatment.

Do you accept payments through credit cards?
We provide easy payment gateways through wire transfers, credit cards, travellers cheque and cash deposits. A receipt will be issued for all payments made, and at the time of discharge, an itemized bill is presented.

Do you make arrangements for the patient’s stay outside the hospital while he or she is undergoing treatment?
Yes, we do make arrangements for your stay outside the hospital while you undergo treatment at Columbia Asia. We can arrange for comfortable guest houses.

Do you provide post-discharge consults with the treating doctor? Do you charge for such consultations?
Our e-Docs Online Consultation ensures that you are provided complete care and guidance even after your discharge from the hospital. Our medical coordinators can review and monitor your post-discharge progress, rehabilitation and medical compliance through offshore interaction with you via emails, teleconference or videoconference. This service is complimentary and is not charged.

What should I carry with myself?
  • Carry necessary medical documents  like latest X-Rays, MRIs, Medical records, Immunization records, Prescriptions and any other  records relevant to the treatment
  • Some local currency, travellers cheques and one or two major credit cards and debit cards
  • Driver’s license and make sure it remains valid through the travels
What are the essential documents required for a visit to another country?

You will need a valid passport for yourself and your travel companion (if any). Depending on the country you are travelling from, you may or may not need a Visa

How do I know my treatment plan?
  • The decision on treatment is made by the doctor after the patient consults her.
  • Most hospitals do not guarantee any kind of medical treatment without personal examination which may include diagnostic tests.  The only exception is when the possible outcome is absolutely clear or the procedure is routine
  • In some cases the doctor, upon examination, may decide that the patient is not fit for surgery or may recommend treatment different from what was planned
How do I know if I am fit for travel to another country?

Consult a qualified medical professional to know if you are fit enough to travel overseas and can withstand long-distance flights

Choosing a hospital

  • Make sure the hospital you wish to go to is licensed and preferably accredited by a recognized healthcare agency
  • Cost and quality of patient care should be kept in mind before finalizing the hospital for your treatment
  • Get details about the doctor, including professional achievements, qualifications and credentials. Cross-check with existing patients if possible or do an internet search to look for details of the hospital you are considering

Educate yourself about the medical procedure that is contemplated and compare your expectations with what is achievable. Also note the necessary follow-up care, time required for recovery, and physical therapy if any